Computers and Conversation by Frohlich, David; Gilbert, Nigel G.; Luff, Paul

Machine Theory

By Frohlich, David; Gilbert, Nigel G.; Luff, Paul

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Conceptual data modelling, for example, can, and is, justified in terms of an internal logic of elegance and abstraction but it is also justified in terms of its practical achievements in constructing databases in a more effective manner. In no small part it is an empirical claim about how practice should be conducted. This much Milner (1986) recognises, behind the overt concerns for paralleling the methodological model of the natural sciences. Specifically, in the area of HCI, empirical claims are made about the nature of human-computer interaction and about the way in which human-computer interaction should be engineered.

Norman and P. ]. Thomas Conversation analysis and human-computer interaction The very idea of using Conversation Analysis in HCI design is motivated by several concerns and observations. Not the least of these is the often overlooked fact that users are people. The experiences, expectancies, skills, reasoning abilities and commonsense knowledge of users as people are brought, inevitably, to their interaction with computer systems. Work by Lucy Suchman (Suchman 1982, 1987) for example, would seem to provide confirmation of this intuitively reasonable notion.

2 The nature of software engineering This section gives one account of software engineering: an account in terms of the accepted and public descriptions (and prescriptions) made by software engineers. Here is a definition of software engineering from one of the standard texts on the subject. software engineering is concerned with software systems which are built by teams rather than individual programmers, uses engineering principles in the development of these systems, and is made up of both technical and non-technical aspects.

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